Shipping Destinations
Mao Mao Card offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability and delivery options for your address are confirmed at checkout and may depend on local carrier coverage or shipping restrictions.
Order Processing
Orders are prepared for shipment after payment has been confirmed. Processing includes checking the items, packing them for transit, and arranging carrier collection or drop-off. Processing time is separate from transit time.
Any applicable processing estimate or item-specific dispatch information will be provided at checkout, in your order confirmation, or through an order update. If an issue affects dispatch, we will contact you using the details supplied with your order. A shipment notification or shipping label does not necessarily mean the carrier has received the parcel.
Estimated Delivery
Estimated delivery information, where available, is shown at checkout, with the delivery options, or in your order confirmation. Timing depends on the destination and selected shipping service.
Delivery estimates are not guaranteed arrival dates. Carrier schedules, seasonal demand, customs clearance, and service to remote areas may affect when an order arrives. Please consider these factors when ordering for an event or a time-sensitive occasion.
Shipping Costs, Taxes, and Import Charges
Shipping charges are based on the delivery address, the items ordered, and the available shipping method. The shipping charge displayed at checkout applies to your order. Please review the total before completing your purchase.
Applicable taxes collected by Mao Mao Card will be displayed at checkout. International shipments may also be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier. Unless checkout expressly states that these charges are included or prepaid, they are the recipient’s responsibility.
Customs requirements and charges vary by destination. Please check with your local customs authority if you need clarification before ordering. Customs payment or documentation requirements may delay the release of a parcel.
Order Tracking
When tracking is included with your shipping method, tracking details will be shared through a shipment notification or order update once available. Tracking may not show activity until the carrier receives and scans the parcel.
The frequency and detail of updates vary by carrier and destination. Some services provide limited tracking, and international shipments may have gaps in updates during customs processing or transfers between carriers. Not every shipping method includes real-time tracking.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery address and contact details before placing an order. If you notice an error, contact us promptly. We will review whether a correction is possible, but changes cannot be guaranteed once an order is being prepared or has shipped.
- Missed deliveries: If delivery requires a signature, access instructions, or collection from a pickup location, please follow the carrier’s instructions within the stated collection period. Redelivery or pickup arrangements depend on the carrier’s service.
- Returned parcels: If a parcel is returned because of an address issue, unsuccessful delivery, failure to collect, or refusal of required import charges, we will review the return with you before arranging the next step. Any reshipping charges or refund adjustments will be explained before a resolution is agreed, subject to applicable law.
- Missing or disputed deliveries: If tracking shows delivery but you cannot locate your parcel, check the delivery location and any carrier delivery notes, then contact us. We will help review the shipment and coordinate an inquiry with the carrier where appropriate.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, and deliveries to remote areas can cause delays beyond the original estimate. Tracking updates may also take longer during these periods.
If your order appears delayed or has not arrived within the estimate provided, please contact us with your order number. We will review the available shipment information, help investigate with the carrier where appropriate, and explain the next steps based on the circumstances.
Contact Us
For questions about shipping availability, order dispatch, tracking, or delivery issues, please contact Mao Mao Card at https://maomaocard.com/contact-us/. Include your order number, if available, so we can assist you more efficiently.
