This policy applies to physical products purchased from Mao Mao Card at maomaocard.com, including sports trading cards and memorabilia, Pokémon cards, other trading card game products, and card storage, protection, and display accessories. Return arrangements depend on the item, the reason for the return, any applicable product-page terms, and applicable consumer rights. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
Return Eligibility and Item Condition
Please contact us promptly if you would like to return an item. To confirm the return request period and arrangements that apply to your order, contact us at https://maomaocard.com/contact-us/. Do not assume that a particular return window applies without confirmation.
For change-of-mind returns, items should generally be unused and in reasonably intact condition, with original packaging, accessories, and any included components retained where applicable. Please keep these materials while your request is being reviewed. Missing packaging or signs of use may affect eligibility for a change-of-mind return, but do not automatically remove your rights regarding faulty, damaged, or incorrectly supplied goods.
- For sealed card products, opening packs, boxes, or factory seals may affect eligibility for a change-of-mind return because opening can change the product’s nature and collectible value.
- For individual cards and graded cards, please preserve the card’s condition and any protective holder, grading label, or authentication materials. Altering or removing these materials may affect a change-of-mind return.
- Where relevant to the product’s nature and disclosed on its product page, customized or personalized goods, hygiene-sensitive goods, and perishable or consumable goods may have return restrictions. These restrictions do not override applicable rights for defective or incorrectly supplied items.
Trading cards, collectibles, and accessories are not automatically excluded from returns simply because they belong to those categories.
How to Request a Return
- Contact us first. Use https://maomaocard.com/contact-us/ and provide your order number, the item you wish to return, and the reason for your request. For damage, defects, or an incorrect item, include a description and photographs if available.
- Obtain return instructions. We will review your request and confirm the applicable arrangements, including eligibility, shipping responsibilities, and the correct return address. Please do not send items back before receiving instructions.
- Pack and return the item. Follow the provided instructions and package the item securely to help prevent damage in transit. Retain your shipping receipt and any tracking information.
- Return review. Once the returned item is received, we will inspect it and review its condition against your request and the applicable return arrangements.
- Resolution. We will notify you of the outcome and arrange any applicable refund or other agreed remedy. This process does not limit any mandatory consumer rights.
Refunds
Approved refunds will generally be issued to the original payment method. If that method is unavailable, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund arrangements after reviewing your request and, where applicable, inspecting the returned item. The time it takes for a refund to appear in your account may also depend on your bank, card issuer, or payment provider. If a confirmed refund has not appeared, please contact us so we can help check its status.
Return Shipping Costs
Responsibility for return shipping costs, and whether any original delivery charges are refundable, will be confirmed based on the reason for the return, the item’s condition, and applicable rules. Different arrangements may apply to a change-of-mind return and a return involving a defect, transit damage, or an incorrect item.
Please contact us before paying for return shipping so we can confirm the appropriate arrangements. Do not assume that shipping costs will be reimbursed unless this has been confirmed or reimbursement is required under applicable rules.
Exchanges
Exchanges depend on stock availability, the item’s condition, and the circumstances of your request. Please contact us before returning an item for exchange so we can confirm whether an exchange is available and explain the next steps. If an exchange is not available, we will discuss any applicable alternatives.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, appears defective, or contains the wrong item, please contact us promptly with your order details and a description of the issue. Photographs of the item and packaging, where available, can help us assess the problem. Keep the item and packaging where reasonably possible until we provide instructions.
These requests are handled separately from change-of-mind returns. Depending on the circumstances and applicable requirements, the appropriate resolution may include a refund, replacement, or another remedy. Change-of-mind restrictions, opened packaging, or missing original packaging do not by themselves remove your applicable rights for defective, damaged, or incorrectly supplied goods.
Contact Us
For return eligibility, order-specific return periods, shipping instructions, refunds, or exchanges, please contact Mao Mao Card at https://maomaocard.com/contact-us/.
